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Last year The Chimney Chaps made modifications to our existing
chimney, and just this week completed some follow up work as
requested. As before, great job. Our best regards to Jimmy Serry for handling the project with precision.
Alai & Van Crandon; Duxbury MA.
today i had ss fireplace install my new gas stove
the people at ss fireplace were very helpful including casey, and the install team of jon and andrew.
all went well with install and im very happy with all the folks at ss fireplace.
i recommend them highly, they are very knowledgable jim c
The fan in my fireplace insert stopped working and Chimney Chap was recommended by the insert manufacturer. Kris and Vincent came to diagnose the problem and both men were extremely polite, very thorough in their work and very respectful of my property. The fan was clogged and no longer usable and needed to be replaced. My wife and I found out that inspection of the fan is part of their standard annual cleaning service, which none of the other chimney sweep service companies had performed over the years. They also cleaned the insert in the areas that weren't touched by the other companies that we had hired. We purchased a new fan through them, and Kris came back and installed it. The insert is much quieter and working well.
Chimney Chap has certainly earned all of my business going forward!
We began using the Chimney Chap four years ago. From the phone call to schedule an appointment to the technician coming into our home the service is exceptional . The technicians Dan and Chris are efficient, considerate and polite. The owner, Scott, also responded personally to a service call to our home and again another great guy. We will continue using the Chimney Chap for all our future chimney needs.
My elderly mother, who has to carry around a heavy oxygen concentrator, had a minor car accident in the parking lot of the Chimney Sweep recently. The whole team there, pitched in to help. They brought a shaking and visibly distressed stranger, into their place of business and showed her empathy and compassion, the likes of which are very rare in this day in age. They gave her a comfortable and safe place for her to sit, bottles of water, kindness, and kept the store open late, until I was able to come pick her up. They even shared "Remy", their BEAUTIFUL Mastiff with my mom. He kept her supplied with plenty of cuddles and drooly licks; enough to rival any therapy dog! A family run business, who shows kindness and compassion to someone in need; that's the kind of folks I want to do business with.
Thank you, Chimney Chap!
The fireplace experts at S.S. Fireplace will work hard to make sure that you are satisfied.
Our order ahead of the most extreme cold in 100 years was evaluated, designed and installed on time.
Homeowners face many risks purchasing a fireplace insert. We needed adjustments to our chimney, but the new fireplace now heats our family room. We would recommend trusting this fine, family business for your purchase.
Couldn't ask for a better company to work with regarding knowledge and professionalism! Kris and Rocco arrived promptly and very patiently explained everything to us, answering all of our questions. They definitely exceeded our expectations! Holly was extremely accommodating in working around our schedule. Do yourselves a favor and look no further... would highly recommend them.
Very Big Thank you to Scott & John who did an Awesome job installing my gas insert!! Very friendly & knowldgable! Provided lots of information about the insert & it’s operation. Good company, nice staff, decent price. Helped above & beyond with all my concerns. This was an older insert that we wanted installed. Once again. thanks guys!
Scott replaced our old pellet stove which finally failed. All work executed in a professional and workman-like manner. Will definitely ask for Scott when it's time to replace the second stove.
Jim from The Chimney Chap came out to our home on arguably the coldest day of the year so far. Jim was extremely professional, made sure that he was as respectful of tracking in snow and dirt into the home as possible (which he was), and demonstrated that he knew what he was talking about 10x over. I am a first time fireplace owner and Jim was more than happy to explain certain things to me and review details that he knew were pertinent. Would recommend The Chimney Chap to anyone needing their services... top notch! Thanks again team!
I was a little worried after purchasing my home. It was my first fireplace. I called Chimney Chaps to have them come out and inspect and clean the chimney and fireplace itself. Chris, the Chimney Chap employee came to the house. WHAT A GREAT PERSON!!!!! Always a smile . Explained the process to us step by step answered any questions we had. Found an issue that our house inspector didn't find and counseled us on what to do. Chris mad us feel so comfortable with what he saw that we decided to spend the money and go with Chimney Chaps for all of the work. Just waiting for the quote now. Im sure they will be on target about what Chris described to us and the work needed. I actually requested Chris to come back to do the work. What a great person!!! I would not go anywhere else for my service and repairs. TEN STAR RECOMMENDATION!!!!
Service assistance is outstanding. Rania, who takes service calls, is one of the most patient, caring and professional employees I have ever had the pleasure of speaking with. South Shore Fireplace is lucky to have her. Thank you.
If you're looking for kind honest service, Look no further, This company took care of me. Beyond the call of duty stellar work stellar service with a smile they did the work on the timeframe they said and actually did the job under the quoted price. I give the 5 stars and then some if you're looking for real people who will walk u threw every step, this company is for u.
Totally impressed with their service, prices and knowledge. Scott and his colleague just left and we are extremely pleased with the work and information about our chimney, use, service needs and do's & don'ts. I will recommend them to my neighbors and family/friends for their chimney cleaning. Within hours of calling for a quote, they responded and setup a time to do the work. I've replaced my previous sweeps #'s in our address book with the Chimney Chap's.
Outstanding; Nick went above and beyond expectations.
Everything went very well. The technician was prompt, courteous, professional, and efficient. Took the time to explain the intricacies of the gas log fireplace that we inherited, when we purchased our home. Demonstrated how best to use it, and gave us tips on how to keep it up. I would definitely use them again.
Happy New Year to you and your family. Thank you for such great service. -David....
Scott-- Thanks for the great work you did.. Chimney looks great.....
Not only did Scott do the work we needed but also repaired the damper at no charge.. unbelievable service...
I have been a homeowner for almost 20 years. I have dealt with MANY tradesmen in most areas of building , home improvement, and maintenance over the years. This company is by far the best not only in their industry but across all trades..... Start to finish. The office staff is top notch .... Knowledgeable, caring, and understanding... They did everything possible to educate me and guide me to make the right decisions to the repair work we needed done. The work was completed on time by professionals in their craft and trade. We are beyond satisfied from start to finish and I would highly recommend them for chimney cleaning, repair, new construction or any project. We plan to them in the near future to install a pellet stove.
Found this company on Google,saw that BBB accredited and Angie's List approved.Returned my call within an hour to get a quote. Just as their ad said, good price, good service, good quality product. Very professional and courteous.
We want to Thank south shore fireplace for our installation yesterday. The three men who came worked hard in the cold, snow and rain. They were very friendly and professional. It had been a crazy week with the storm and they got here as soon as they could to get us up and running with heat again. I would recommend this company to anyone and will be using them in the future
Extremely helpful and knowledgeable. Good rates. Came out on the Sunday before Christmas to help us out. We'd call Scott back in a heartbeat.
I like the way Scott actually actually explained everything to me about my chimney rain cap and crown repair. The other company just handed me an estimate and said have a nice day. Scott won me over..
I was looking for a good, professional, chimney sweeper and I must say that finally after searching for some time I have found one!! I went onto the Better Business Bureau and found The Chimney Chap. Scott Sarras and The Chimney Chap did an outstanding job cleaning my chimney. He also spent the time to educate me on several concerns I had on creosote buildup and burning practices. I found Scott to be very pleasant, honest and trustworthy. He was not rushing out the door to get to his next customer, but gave me the time and attention I needed. It is so important and rare in this economy today, to find companies with outstanding customer service and top notch skills. I would highly reccommend Scott and his company The Chimney Chap to anyone looking for an outstanding chimney sweep. Thank you Scott and The Chimney Chap, I look forward to many more years ahead as your customer!!
Over the years we have had several different company's service our chimney. This year we decided to go with a more local business. We are definitely beyond satisfied with the flue cleaning and honest evaluation of our chimney needs. Honest, neat, knowledgeable, thorough and reasonable priced! Would highly recommend The Chimney Chap to all!