Testimonials

We called Chimney Chap because our boiler had a persistent lack of draft - exhaust would back up into the basement, and the boiler wouldn't draw properly, no matter what we tried with adjustments.

On the inspection day, which did cost $250 (a very fair price if you call around for a licensed inspector), they arrived on time, did a thorough inspection, explained the issue clearly, and provided a fair, transparent quote for the repair with no surprises.

Only a few days later, Scott (the owner) and his crew installed a high-quality dual-lined stainless steel chimney liner that perfectly addressed the draft problem by improving airflow and boosting overall safety and efficiency. The work was clean, professional, and completed quickly - they left everything spotless, no mess at all.

Our burner now draws beautifully and burns efficiently. We're thrilled with the results and the great customer service. As stated earlier, Scott, the owner, even came out and worked on our project. You can tell that he takes pride in his work and business. I am not sure what the issues others are having, but some of the reviews don't make sense to me. I highly recommend The Chimney Chap for chimney liners or any fireplace-related work - we'll be calling them back for sure!

We had an amazing experience working with this team on our fireplace renovation. Casey did an amazing job organizing everything, going through options and combing through every detail. From start to finish, Scott, Colby, Devon, and James were professional, friendly, and incredibly detail-oriented during the install.

They installed a beautiful stone façade and built a new hearth extension and mantel. Cam came by afterward to complete the project with a Harman Accentra 52i-TC pellet stove, and the transformation honestly exceeded our expectations. The craftsmanship is top-notch, with clean work, solid construction, and everything feeling thoughtfully designed and built to last. The stonework and mantel completely changed the look of our living room and made it feel warm, cozy, and custom.

The pellet stove itself is fantastic and has quickly become everyone’s favorite spot in the house especially our dogs, who now park themselves in front of it and refuse to move.

The whole crew was respectful of our space, communicated clearly throughout the process, and left everything spotless when they finished. You can tell they genuinely care about their work and their customers. We’re so glad we chose them and would absolutely recommend them to anyone looking to upgrade their fireplace or heating setup.

I have been using the Chimney Chap for 5 years to maintain our gas fireplace. They are incredibly thorough and attentive!

John was very knowledgeable and willing to teach me about the fireplace unit.

Quick, efficient and figured out the issue very quickly! Cleanly also.

We had our fireplace rebuilt over the course of 3 days. The team were knowledgeable, friendly & respectful of our home.

Everyone that I interacted with were very nice and easy to talk with. They helped me to make my decision on my fireplace and never tried to direct me higher priced items. I can see why they are highly regarded in the community.
Plus, they have a beautiful showroom.

Working with the staff at Chimney Chaps was fantastic. Each person was polite, knowledgeable and efficient. They helped coordinate with my plumber/heater company perfectly for an excellent result. I highly recommend this company!

I couldn't be happier with the service The Chimney Chap provides. They are professional, responsive, reasonably priced and their service staff are knowledgeable and friendly. The same fellow has serviced my 25+ gas fireplace several times, and he's always upfront about expectations. I will always recommend The Chimney Chap!

Jimmy did a great job on my hot stove service. My unit works well and is safe and I credit the Team at Chimney Chap for the great care.

Neil

Very satisfying service. Prompt, thorough and professional. Thank you

Excellent Service

Service was excellent. The maintenance man was pleasant and very knowledgeable. All went well.

Great service. Fixed everything for another year. Fast abd clean, respectful of property.

Chimney chap was responsive, professional, and efficient. They were also reasonably priced. I couldn’t be happier with their service.

The gentleman who came and cleaned and inspected the chimney was knowledgeable, informational, and professional

Great attention to detail and seen to it that our fireplace hook up to propane is safe and efficient.

Very prompt and efficient service

Dylan was very knowledgeable and explained our stove’s situation very clearly. We appreciate his honesty, as he explained what our options were, his professional recommendations, and how Chimney Chap could help in the future. We will be using their services in the future.

This is the 2nd year in a row that Dylan come out and did the regular maintenance on my pellet stove. He always does a great job. I would recommend chimney chaps to anyone.

The Chimney Chap was extremely professional. The crew arrived on time, explained the chimney cleaning services clearly and completed the work efficiently. I appreciated their friendly attitude, thorough chimney inspection and reasonable price. Highly recommend.

Chimney Chap is outstanding. Their team of professionals helped me turn a problem into an opportunity. First, Jimmy came out for a chimney sweep and identified that the chimney had no liner since it is so old. A different company did sweeps before and didn't identify this problem. Jimmy was honest about the fire risk and pointed me to Casey to help with options. The chimney was too narrow to install a liner, but Casey helped identify a wood stove insert solution. The stove we wanted was too large for our fireplace, and Chimney Chap was honest that they couldn't do this type of fireplace extension. So they worked with me and a contractor to identify the specifications of a fireplace buildout. They also identified that the top of the chimney was old and crumbling. Scott (the owner) came out with a team to rebuild the chimney and verify that the liner for the stove would fit down the chimney. After that, Chris worked with me to schedule the stove install and get the permit for the work from the town. Finally, Cameron led the stove install, which was completed in half a day. Cameron personally worked with my contractor to make sure the fireplace buildout was to the correct dimensions so the stove install would be smooth and successful, which it was. Chimney Chap's team is professional, respectful, and patient. The craftsmanship of their work is excellent.

Jon was just terrific. Efficient worker and a very positive fellow. We are very appreciative.

John was very efficient and professional.

Jon is the best.

Mark did a fantastic job ! He is kind, competent and professional ! Glad to have him service our chimney for several years !

Friendly and efficient, every effort to provide top quality service

We have relied on the Chimney Chap for 23 years now. Always a great experience. We would never go anywhere else!

Great install experience from the first contact to inquire about getting an insert to the actual final install. Thanks Casey for putting up with me and my questions. My installer Cameron was awesome, knowledgeable and a real pro. Very happy with my new Heat&Glo Escape insert and glad I chose Chimney Chap for the purchase and install.

I have used Chimney Chap since i bought my pellet stove from them 7 years ago. They provide excellent service on their yearly cleaning. Dylan Duffy is EXCEPITONAL at what he does. Very knowledgable, informative and overall pleasant person to deal with. The office staff are great to deal with too!